Terms and Conditions

Payment

    PEPPERMINT Cycling Co. accepts only payment via Shopify Payment and Paypal.

    For any questions, please don’t hesitate to contact us at info@peppermintcycling.com. We will ensure that we accommodate you to the best of our abilities.

    Product Reservation

    It is not currently possible to reserve items on our website. Please note that items added to your shopping cart remain available to other customers until your transaction is duly completed.

    Shipping

    Normally, all orders are processed and shipped within 3 business days following the date of the payment. PEPPERMINT Cycling Co. team processes orders from Monday to Friday (between 9AM and 5PM).

    All packages are shipped with Canada Post within Canada and with USPS within the United States.

    All orders are shipped via standard mail. If you would like to receive your product(s) sooner, please make sure to contact us at info@peppermintcycling.com prior to making the purchase to ensure your order arrives in the desired timeframe. Please note that the shipping cost may vary depending on your needs.

    If you would like to pick up your order in person (and avoid shipping fees), do not hesitate to contact us to plan your pick-up (PEPPERMINT studio is located at Mont-Tremblant).

    Shipping is FREE within Quebec for purchases of $150.00 or more.
    Shipping is FREE within Canada for purchases of $200.00 or more.         Shipping is FREE within USA for purchases of $300.00 or more.

     

    For all other orders, shipping costs are fixed and determined according to your delivery address and not the weight of the package.

    Quebec : $10.00 CAN* 
    Canada :
    $15.00 CAN* 
    United States : $19.00 CAN*
    International : $40.00 CAN*

    * This amount does not include taxes.
    ** This policy is subject to change in case of delivery to remote places requesting additional costs associated with delivery.

    United Sates and International orders

    Please take note that United States and International orders may be subject to local duties and taxes incurred by the importing country and that it is up to the customer to pay these charges. If the customer refuses to make the payment, the package will be returned and the order will be refunded, less the shipping charges. Despite our team's best efforts, customs may cause additional delivery time.

    If you need more information or if you have any questions, please contact us at info@peppermintcycling.com. We will be happy to get back to you as soon as possible.

    Exchange and Return

    • Following reception of your order, you have 15 days to return or exchange a product if it does not suit you.
    • Accessories (socks, caps, bands and bottles) and discounted items (including Bundles) cannot be returned, as they are a final sale items.
    • In case of a return or a product exchange, it is always possible to bring your product directly in person to our studio located at Mont-Tremblant (to avoid delivery costs). Do not hesitate to get in touch with us to organize everything.

    Exchange

    Please note that the customer, regardless of the amount of the order, will assume shipping costs for returning the product to the warehouse, however PEPPERMINT Cycling Co. will cover the shipping of the new item.

    Return

    Refunds will be made according to the original method of payment used for your order. Initial shipping fees will not be refunded. If your product is a gift, the refund will be credited to the original purchaser.

    Please note that the customer, regardless of the amount of the order, will assume shipping costs for returning the product.

    How to proceed ?

    Please contact us at info@peppermintcycling.com.
    1. Your email subject should be RETURN_Order number or EXCHANGE_Order number
    2.  You email needs to include your full name, the product style & colour, the size of the product and the reason of your return or exchange (for exchange, please let us know the new size you would like to receive).
    3. An authorization code and return address will then be provided.


    Make sure you return the item in unworn and unwashed condition. Don't forget to include the authorization code in the package. Please note that if you wish to return or exchange a Cycling Short, the hygienic protector placed on the cycling pad must be still in place.

    We strongly recommend you choose the services of a carrier that will provide you a tracking number. PEPPERMINT Cycling Co. is not responsible for lost or damaged packages.

    Once the package is received, we will process your request as quickly as possible.

    United States and International exchanges and returns

    Packages with custom fees will be refused. All returned articles must be declared as "Canadian goods return" on the custom declaration. If you forget to do so, the package may be refused and sent back to you.

     

     

    Policies 

    Terms of Use

      Welcome to the PEPPERMINT Cycling Co. website, that contains all the actual and future sub domains. Please read carefully our terms of use. By using our website, www.peppermintcycling.com (the website) and the services offered, you agree to be bound by these terms of use and all related policies, conditions and guidelines.

      Privacy Policy

      Our Policy Regarding your Privacy

      This Privacy Policy describes how PEPPERMINT Cycling Co. collects and uses the personal information you provide to us on the website.

      Personal Information Protection

      The website Privacy Principles are designed to maintain the confidentiality, accuracy and security of your personal information. They guide us in the collection, use, retention and disclosure of your information, including your name, address, telephone number, date of birth, purchase information or e-mail address. PEPPERMINT Cycling Co. is committed to protect all information you share with us. We follow a strict procedure to help protect the confidentiality, security, and integrity of all data stored in our systems.

      Why We Collect your Personal Information

      PEPPERMINT Cycling Co. collects and uses your information to provide you with products and services. When you provide personal information to the store, we tell you why we collect it, and obtain your consent before proceeding with the collection. In some cases, when the purpose of the collection is obvious, your consent will be considered implicit.

      Your consent to the use of your personal information for the above purposes is optional and is not a condition for processing your purchase transaction. If you do not wish PEPPERMINT Cycling Co. to use your information for the additional purposes outlined above, please contact us at info@peppermintcycling.com.

      Using Shopify

      When you deal with PEPPERMINT Cycling Co., you also agree to comply with the Shopify Terms of Use. PEPPERMINT Cycling Co. shall in no way be held liable for Shopify's policies or any breach in the application of these policies.

      Use and Disclosure of your Personal Information

      PEPPERMINT Cycling Co. will use and disclose your personal information only for the purposes you specify when giving your consent. Your information is exchanged with a third party only in connection with the activities of the online store and is not sold to third parties. Only employees who need access to this information in the course of their duties have access to this information.

      Data Security

      We make every effort to protect your personal information from loss and theft and from unauthorized access, disclosure, use or modification.

      To prevent unauthorized access, we have physically and electronically implemented a procedures management to protect the information collected online. We automatically encrypt information using the socket layer technology known as SSL. Thus, we follow generally accepted standards to protect the personal information submitted to us, both during transmission and reception. Please note, however, that no Internet transmission method or electronic storage method is 100% safe. Therefore, we can not guarantee absolute security.

      Use of Cookies

      The website uses cookies to enhance your user experience by storing information about your current visit on your computer. The Help feature in most browsers will tell you how to prevent your browser from accepting new cookies, or how to disable cookies completely.

      Acces to your Personal Information

      You may at any time withdraw your consent to the use of personal information not required for a transaction provided you give us reasonable notice.

       If you request access to your personal information, we will reply within 30 days. Reasonable requests do not incur any cost unless you wish to obtain copies of your records. In such a case, we will notify you in advance of the cost of copying your records, if any.

       

       

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