Shipping, Returns, & Warranty Policy

1. Product Warranty

Our products are guaranteed for a period of one year after the date of the purchase. If a product turns out to be defective within this period, we will offer a replacement or compensation, depending on the state of the defective item and the product's availability.

This warranty does not cover normal wear and tear, excessive usage or accidental damage (see section 4 below).

In order to return your defective product, the first step is to contact our customer service (info@peppermintcycling.com) and explain the issue. Photos and context are always very useful to justify your complaint. Your email must include your order number. The subject line should be "HELP_OrderNumber" for example, "HELP_1234".

If your defective product is covered by our warranty, we will send you a prepaid shipping label. All you will have to do is print it, apply it onto your package and send it at your earliest convenience. The quicker you send it, the faster you’ll have it back!

It is crucial that the products returned for warranty reasons are perfectly clean (washed and dried). If these conditions are not met, we may return the products back to you… pretty sure you would do the same!

 

2. Shipping

All orders are processed and shipped within 3 business days following the date of the payment. PEPPERMINT Cycling Co. team processes orders from Monday to Friday (between 9AM and 5PM). 

All packages are shipped with USPS. 

Shipping is FREE within Canada for purchases of CAN$150.00 (before taxes) or more.

Shipping is FREE within USA for purchases of CAN$150.00 (before taxes) or more.

For all other orders, shipping costs are fixed :

  • Canada : CAN$10.00, plus tax
  • United States : CAN$10.00, plus tax
  • International : CAN$40.00, plus tax

  • How can I track my delivery?
    Once your order has been shipped, you will receive an email including your tracking number. Simply click on it, and you will be redirected to the carrier’s website for more information.

    What should I do if I still have not received my package?
    If you haven’t received your package one week after reception of your tracking number, please check your tracking as your package might simply be waiting for you at the post office. If no information is listed on your tracking, please contact us at info@peppermintcycling.com.

    What should I do if I received the wrong item?
    Send us an email at info@peppermintcycling.com and our team will take care of you.

    Can I change my delivery address after my order has been made?
    If you realized you entered the wrong address, send us an email at info@peppermintcycling.com. If your order hasn’t been shipped yet, we will gladly change the address for you.


    2.1. United States and International orders

    Please note that United States and International orders may be subject to local duties and taxes incurred by the importing country and that it is up to the customer to pay these charges. If the customer refuses to make the payment, the package will be returned and the order will be refunded, less the shipping charges. Despite our team's best efforts, customs may cause additional delivery time.

     

    3. Exchange and Return

    You have 30 days from the date that you received your package to return what doesn’t fit. Of course, the items should not have been worn and must be returned with the original tags on. PEPPERMINT reserves the right to refuse any product that does not meet these criteria.

    Returns are always FREE except for products purchased on sale or with a promo code. If that is the case, you can still return the items without a problem, but you will be charged $10 to cover the cost of return. These $10 will be deducted from your refund that will be issued once we receive your package. Please allow 15 to 30 business days for the refund to appear on your bank statement.

    *Accessories (arm warmers, sport bras, socks, caps, bands, beanies, sliders and bottles) cannot be returned as they are final sales.

    HOW TO COMPLETE YOUR RETURN BY UPS

      1. Place the item(s) back in the original packaging with all the tags.
      2. Include a copy of your PEPPERMINT invoice packing slip, and highlight the item(s) being returned and write the reason why you’re returning it. *Accessories (arm warmers, sport bras, socks, caps, bands, beanies, sliders and bottles) cannot be returned as they are final sales.*
    1. Close and seal the package, stick the prepaid return label provided with your order on top of the original label making sure to hide the old bar code and drop your package off at a UPS store near you.

     

    Returns of products purchased from our www.peppermintcycling.com website are usually processed within 5 business days from their reception. Once your return has been processed, the amount will be refunded on the method of payment used when the order was placed, and we will send you an email to let you know.

    To find your nearest UPS location, visit www.ups.com or call 1-800-742-5877 (Canada) or 1-877-289-6418 (United-Sates). If you wish to track your return package, don’t forget to take note of the tracking number! That way, you will know exactly when it was successfully received.

     

    HOW TO COMPLETE YOUR RETURN AT THE PEPPERMINT CHALET

    You may return or exchange an online order in person at the PEPPERMINT Chalet within 14 days from the day that you received your package. Make sure to bring the invoice you received by email and we will gladly issue a refund (on the credit card used to make the original purchase).

     

    EXCHANGES

    HOW TO EXCHANGE A PRODUCT

    If you want to exchange an item, the easiest and fastest way is for you to place a new order on the www.peppermintcycling.com website with the desired item in the colour and size of your choice and to return the one that doesn’t fit.

    QUESTIONS

    Should you have more questions, visit the Shipping, Returns & Warranty section at the bottom of the www.peppermintcycling.com website or send us an email at info@peppermintcycling.com. We are always happy to help!

     

     

    TOGETHER, LET'S

    #BREAKTHEPATTERN

    Size Guide w video
    XXS
    29.0-30.0 in
    22.0-23.0 in
    32.0-33.0 in
    28.0 in
    XS
    30.5-32.0 in
    23.5-25.0 in
    33.5-35.0 in
    29.0 in
    S
    32.5-34.0 in
    25.5-27.0 in
    35.5-37.0 in
    30.0 in
    M
    34.5-36.0 in
    27.5-29.0 in
    37.5-39.0 in
    31.0 in
    L
    36.5-38.0 in
    29.5-31.0 in
    39.5-41.0 in
    32.0 in
    XL
    38.5-41.0 in
    31.5-35.0 in
    41.5-44.0 in
    32.0 in
    XXL
    41.5-43.0 in
    35.5-37.0 in
    44.5-46.0 in
    32.5 in

    You would like to have a few tips regarding sizing from our team, send us a short email at info@peppermintcycling.com.

     

    Shoe Sizes

    4 35 2 8.1875" 20.8
    4.5 35 2.5 8.375" 21.3
    5 35-36 3 8.5" 21.6
    5.5 36 3.5 8.75" 22.2
    6 36-37 4 8.875" 22.5
    6.5 37 4.5 9.0625" 23
    7 37-38 5 9.25" 23.5
    7.5 38 5.5 9.375" 23.8
    8 38-39 6 9.5" 24.1
    8.5 39 6.5 9.6875" 24.6
    9 39-40 7 9.875" 25.1
    9.5 40 7.5 10" 25.4
    10 40-41 8 10.1875" 25.9
    10.5 41 8.5 10.3125" 26.2
    11 41-42 9 10.5" 26.7