3. Warranty

All products from Peppermint cycling come with a  one (1) year warranty. If your product shows a weakness, we do offer a repair service. Write to us at info@peppermintcycling.com including photos of your product and a proof of purchase and we’ll see what we can do to revamp it.
If the item can’t be repaired, we will offer a replacement or compensation, depending on the state of the defective item and the product's availability.

This warranty does not cover normal wear and tear, excessive usage or accidental damage. For accidental damage, see crash replacement section below.

In order to return your defective product, the first step is to contact our customer service at support@peppermintcycling.com including photos of the issue and context to justify your complaint. Your email must include a proof of purchase.

All items returned for a repair or other warranty reasons must be clean (washed and dried). If this condition is not met, we may return the products back to you.

Crash replacement

We are sorry if you had an accident on the road or during training. We understand that sometimes an accident is unavoidable. If you had an accident with your Peppermint apparel, please send us photos at support@peppermint.com and we will offer you a 40% discount on the regular price of the item if it is still in stock or a similar item if it’s no longer available.

The crash replacement offer is only valid on products still covered by our 1 year warranty. 

 

3. Exchange and Return

You have 30 days from the date that you received your package to return what doesn’t fit. Of course, the items should not have been worn and must be returned with the original tags on. PEPPERMINT reserves the right to refuse any product that does not meet these criteria.

Returns are always FREE except for products purchased on sale or with a promo code. If that is the case, you can still return the items without a problem, but you will be charged $10 to cover the cost of return. These $10 will be deducted from your refund that will be issued once we receive your package. Please allow 15 to 30 business days for the refund to appear on your bank statement.

*Accessories (arm warmers, sport bras, socks, caps, bands, beanies, sliders and bottles) cannot be returned as they are final sales.

HOW TO COMPLETE YOUR RETURN BY UPS

    1. Place the item(s) back in the original packaging with all the tags.
    2. Include a copy of your PEPPERMINT invoice packing slip, and highlight the item(s) being returned and write the reason why you’re returning it. *Accessories (arm warmers, sport bras, socks, caps, bands, beanies, sliders and bottles) cannot be returned as they are final sales.*
  1. Close and seal the package, stick the prepaid return label provided with your order on top of the original label making sure to hide the old bar code and drop your package off at a UPS store near you.

 

Returns of products purchased from our www.peppermintcycling.com website are usually processed within 5 business days from their reception. Once your return has been processed, the amount will be refunded on the method of payment used when the order was placed, and we will send you an email to let you know.

To find your nearest UPS location, visit www.ups.com or call 1-800-742-5877 (Canada) or 1-877-289-6418 (United-Sates). If you wish to track your return package, don’t forget to take note of the tracking number! That way, you will know exactly when it was successfully received.

 

HOW TO COMPLETE YOUR RETURN AT THE PEPPERMINT CHALET

You may return or exchange an online order in person at the PEPPERMINT Chalet within 14 days from the day that you received your package. Make sure to bring the invoice you received by email and we will gladly issue a refund (on the credit card used to make the original purchase).

 

EXCHANGES

HOW TO EXCHANGE A PRODUCT

If you want to exchange an item, the easiest and fastest way is for you to place a new order on the www.peppermintcycling.com website with the desired item in the colour and size of your choice and to return the one that doesn’t fit.

QUESTIONS

Should you have more questions, visit the Shipping, Returns & Warranty section at the bottom of the www.peppermintcycling.com website or send us an email at info@peppermintcycling.com. We are always happy to help!

 

 

TOGETHER, LET'S

#BREAKTHEPATTERN

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