Exchange and Return
You have 30 days from the date that you received your package to return what doesn’t fit. Of course, the items should not have been worn and must be returned with the original tags on. PEPPERMINT reserves the right to refuse any product that does not meet these criteria.
Returns are always FREE except for products purchased on sale or with a promo code. If that is the case, you can still return the items without a problem, but you will be charged $10 to cover the cost of return. These $10 will be deducted from your refund that will be issued once we receive your package. Please allow 15 to 30 business days for the refund to appear on your bank statement.
*Accessories (arm warmers, sport bras, socks, caps, bands, beanies, sliders and bottles) cannot be returned as they are final sales.
HOW TO COMPLETE YOUR RETURN BY UPS
- Place the item(s) back in the original packaging with all the tags.
- Include a copy of your PEPPERMINT invoice packing slip, and highlight the item(s) being returned and write the reason why you’re returning it. *Accessories (arm warmers, sport bras, socks, caps, bands, beanies, sliders and bottles) cannot be returned as they are final sales.*
- Close and seal the package, stick the prepaid return label provided with your order on top of the original label making sure to hide the old bar code and drop your package off at a UPS store near you.
Returns of products purchased from our www.peppermintcycling.com website are usually processed within 5 business days from their reception. Once your return has been processed, the amount will be refunded on the method of payment used when the order was placed, and we will send you an email to let you know.
To find your nearest UPS location, visit www.ups.com or call 1-800-742-5877 (Canada) or 1-877-289-6418 (United-Sates). If you wish to track your return package, don’t forget to take note of the tracking number! That way, you will know exactly when it was successfully received.
HOW TO COMPLETE YOUR RETURN AT THE PEPPERMINT CHALET
You may return or exchange an online order in person at the PEPPERMINT Chalet within 14 days from the day that you received your package. Make sure to bring the invoice you received by email and we will gladly issue a refund (on the credit card used to make the original purchase).
HOW TO EXCHANGE A PRODUCT
If you want to exchange an item, the easiest and fastest way is for you to place a new order on the www.peppermintcycling.com website with the desired item in the colour and size of your choice and to return the one that doesn’t fit.
Should you have more questions, visit the Shipping, Returns & Warranty section at the bottom of the www.peppermintcycling.com website or send us an email at email@example.com. We are always happy to help!