Exchange and Return
Following reception of your order, you have 15 days to return or exchange a product if it does not suit you.
***Christmas policy : We accept exchanges according to inventory until January 31st. Items are non-refundable.
Accessories (arm warmers, sport bras, socks, caps, bands, beanies, sliders and bottles) cannot be returned as they are final sales.
All discounted items INCLUDING Bundles and purchases made with a promotional code are non refundable. They can however be exchanged if products are in stock. If not, we will issue a credit note valid on a future purchase applicable on our website.
First-time PEPPERMINT purchase*
Return is FREE for your first purchase with PEPPERMINT, because we know that the first try isn’t always the perfect one! If it's your first PEPPERMINT order, please let us know in your email. *Applies only to Canadian orders.
Even if it's your first order with us, all discounted items INCLUDING Bundles and purchases made with a promotional code are non refundable. They can however be exchanged if products are in stock. If not, we will issue a credit note valid on a future purchase applicable on our website.
PURCHASES MADE ONLINE
Online purchases can be returned at any time at the PEPPERMINT Chalet in Montreal. However, it is important to contact email@example.com before proceeding with the exchange to obtain approval form the customer service team.
Upon approval of our team, it is also possible to exchange/return at our Basecamp in Tremblant.
Products purchased at the PEPPERMINT Chalet must be returned to the Chalet.
PURCHASES MADE AT ONE OF PEPPERMINT'S STOCKISTS
Products purchased at one of PEPPERMINT's stockists must be returned to the same stockist.
Our Policy Regarding your Privacy
Personal Information Protection
The website Privacy Principles are designed to maintain the confidentiality, accuracy and security of your personal information. They guide us in the collection, use, retention and disclosure of your information, including your name, address, telephone number, date of birth, purchase information or e-mail address. PEPPERMINT Cycling Co. is committed to protect all information you share with us. We follow a strict procedure to help protect the confidentiality, security, and integrity of all data stored in our systems.
Why We Collect your Personal Information
PEPPERMINT Cycling Co. collects and uses your information to provide you with products and services. When you provide personal information to the store, we tell you why we collect it, and obtain your consent before proceeding with the collection. In some cases, when the purpose of the collection is obvious, your consent will be considered implicit.
Your consent to the use of your personal information for the above purposes is optional and is not a condition for processing your purchase transaction. If you do not wish PEPPERMINT Cycling Co. to use your information for the additional purposes outlined above, please contact us at firstname.lastname@example.org.
Use and Disclosure of your Personal Information
PEPPERMINT Cycling Co. will use and disclose your personal information only for the purposes you specify when giving your consent. Your information is exchanged with a third party only in connection with the activities of the online store and is not sold to third parties. Only employees who need access to this information in the course of their duties have access to this information.
We make every effort to protect your personal information from loss and theft and from unauthorized access, disclosure, use or modification.
To prevent unauthorized access, we have physically and electronically implemented a procedures management to protect the information collected online. We automatically encrypt information using the socket layer technology known as SSL. Thus, we follow generally accepted standards to protect the personal information submitted to us, both during transmission and reception. Please note, however, that no Internet transmission method or electronic storage method is 100% safe. Therefore, we cannot guarantee absolute security.
Access to your Personal Information
You may at any time withdraw your consent to the use of personal information not required for a transaction provided you give us reasonable notice.
If you request access to your personal information, we will reply within 30 days. Reasonable requests do not incur any cost unless you wish to obtain copies of your records. In such a case, we will notify you in advance of the cost of copying your records, if any.