For questions regarding returns, exchanges and shipping, visit our Shipping, Returns & Warranty page. You will find detailed information on how to return or exchange a product and on our warranty. You will also find information about international orders and crash replacements, if unfortunately, you are victim of an incident. 

Return is FREE for your first purchase with PEPPERMINT (Canadian orders only), because we know that the first try isn’t always the perfect one! 

If you cannot find the answer to your question, write us at service@peppermintcycling.com.

If you want to modify or cancel your order and it hasn’t been shipped yet, send us an email at service@peppermintcycling.com and we’ll help you with your request. 

If you have access to a promotional code, make sure you enter the right code (case sensitive). If it still isn’t working, write us at service@peppermintcycling.com and we’ll assist you. Please note that two codes cannot be used on one order.

If you have two or more PEPPERMINT gift cards and want to use them all on the same order, write us at service@peppermintcycling.com and we’ll provide you with one unique code combining the amounts of your gift cards.

Once your order is placed, you will receive a receipt by email. We only accept credit card and payments through PayPal.

The products are now manufactured in Europe and locally, in Quebec, Canada. For more information about the provenance of your products, we invite you to read The Story Behind your PEPPERMINT Products.

You can try the products at the PEPPERMINT Chalet in Montreal, at our Basecamp in Tremblant and in different retailers. Find the complete list here. Please note that products available can vary from one retailer to another and that online promotions may not apply in store. 

If the product you want is not available anymore, do not hesitate to write us at service@peppermintcycling.com and we’ll let you know if you missed your chance or if a new batch is coming in!

In order to take care of your products, make sure to wash them in cold water at delicate/gentle setting and hanging them to dry. Do not bleach, iron or press or dry-clean your products.

Our products are true to size. If a product is made smaller, it will be indicated on the product page.
You can consult our sizing chart here.

PEPPERMINT products are guaranteed for one year following the date of purchase.

If your product shows a weakness, we do offer a repair service. Write us at service@peppermintcycling.com including photos of your product and we’ll see what we can do to revamp it. 

To subscribe to our newsletter, enter your email here.

If you do not wish to receive the PEPPERMINT newsletter anymore, you can unsubscribe at any time by clicking the unsubscribe button at the very end of a newsletter.

If needed, you can write us at service@peppermintcycling.com, or call us 819-717-9529.

The Bikefest is PEPPERMINT’s main event. It is a festive day during which the women cycling community come together to ride, celebrate and have fun. The event is accessible to everyone. As long as you have the necessary equipment, you are welcomed to join us!

The event will take place rain or shine. It will only be canceled if the weather turns out to be dangerous for the participants. In that case, we will follow up with you regarding your ticket.

If you decide to join us for an event, we will send you a complete list of items to not forget a few days before the event, but most importantly, don’t forget your smile ☺ 

For more information on the Bikefest, click here.

If you are looking for sponsorship and if your career or project is aligned with our vision and values, we’ll be happy to consider your profile! Write us at info@peppermintcycling.com for more information. Please include a detailed (cycling) résumé and why you would like to join the PEPPERMINT team.

If you want to join the PEPPERMINT Collective, please note that we recruit once a year in January. We will announce the recruitment on our social media platforms, so stay tuned. 

If you want a personalised kit for you Club or team, we will be happy to help you create a custom kit at an exclusive price. Contact us at info@peppermintcycling.com for more details.

Size Guide w video
XXS
29.0-30.0 in
22.0-23.0 in
32.0-33.0 in
28.0"
XS
30.5-32.0 in
23.5-25.0 in
33.5-35.0 in
29.0"
S
32.5-34.0 in
25.5-27.0 in
35.5-37.0 in
30.0"
M
34.5-36.0 in
27.5-29.0 in
37.5-39.0 in
31.0"
L
36.5-38.0 in
29.5-31.0 in
39.5-41.0 in
32.0"
XL
38.5-41.0 in
31.5-35.0 in
41.5-44.0 in
32.0"

You would like to have a few tips regarding sizing from our team, send us a short email at info@peppermintcycling.com.

 

Shoe Sizes

4 35 2 8.1875" 20.8
4.5 35 2.5 8.375" 21.3
5 35-36 3 8.5" 21.6
5.5 36 3.5 8.75" 22.2
6 36-37 4 8.875" 22.5
6.5 37 4.5 9.0625" 23
7 37-38 5 9.25" 23.5
7.5 38 5.5 9.375" 23.8
8 38-39 6 9.5" 24.1
8.5 39 6.5 9.6875" 24.6
9 39-40 7 9.875" 25.1
9.5 40 7.5 10" 25.4
10 40-41 8 10.1875" 25.9
10.5 41 8.5 10.3125" 26.2
11 41-42 9 10.5" 26.7

 

 

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